Returns, Cancellations & Refunds
This policy explains how returns, cancellations and refunds are handled for physical products, digital purchases and RAF By Design services.
Physical Products
Physical products such as clothing may be returned in accordance with your statutory rights.
Items should be returned in their original condition and should not be used beyond what is reasonably necessary to inspect or try the product. Where an item has been handled beyond this and its value has been reduced, the refund may be reduced where legally permitted.
Faulty, damaged or incorrectly supplied items are handled separately and statutory rights remain unaffected.
Digital Downloads
Digital products are supplied for immediate access where the customer expressly requests immediate supply and confirms the required acknowledgement during checkout.
Once the digital content has been supplied and the applicable cancellation right has been lost, digital purchases are normally non-refundable unless a legal right to a refund applies.
In exceptional circumstances RAF By Design may offer store credit at its discretion. Discretionary store credit does not replace any refund or remedy the customer is legally entitled to receive.
Service Cancellations
Where a statutory 14-day cancellation period applies to a service booking, the customer may cancel during that period.
The booking or payment flow will provide the relevant cancellation information before the request is completed.
Starting Work Early
If a customer asks RAF By Design to begin work before the end of an applicable 14-day cancellation period, the customer will be asked to make that request expressly.
If the customer later cancels after work has started, RAF By Design may charge a reasonable amount for work already completed where legally permitted. Where the service has been fully performed following the required request and acknowledgement, the cancellation right may end.
Deposits
Deposits are treated as part of the relevant service booking and are not automatically described as non-refundable in every situation.
Whether a deposit is refundable depends on the cancellation rights that apply, whether work has started, the amount of work already carried out, and any specific project terms agreed with the customer.
How To Request A Return Or Cancellation
To request a return, cancellation or refund, contact RAF By Design using the website contact details and include your order or booking reference.
Where a physical item must be returned, return instructions will be provided before the item is sent back.
Checkout & Booking Acknowledgements
Digital Purchase
I request immediate access to my digital purchase and understand that once the download or digital content is supplied, I may lose my 14-day right to cancel.
Early Service Start
I request that RAF By Design begins work before the end of my 14-day cancellation period. I understand that if I later cancel, I may be charged for work already completed and that my cancellation right may end once the service has been fully performed where the law allows.