Privacy & Cookies

We may collect information you provide when you create an account, place an order, submit a service request, contact us, join a mailing list, or otherwise interact with RAF By Design.

This may include your name, contact details, billing or delivery information, order and booking information, uploaded project files, messages, preferences and other information needed to provide the requested service.

We use personal information to process orders, respond to enquiries, manage bookings and service requests, provide products and services, maintain customer records, prevent misuse, meet legal or accounting obligations, and improve the operation of RAF By Design.

Where consent is required, such as for optional marketing or certain non-essential cookies, you can choose whether to provide that consent.

Depending on the situation, information may be processed because it is necessary to fulfil a contract or requested service, because RAF By Design has a legitimate business reason to use it, because a legal obligation applies, or because you have given consent.

Consent is not used where another lawful basis is more appropriate.

Information may be shared with service providers where necessary to operate the website and fulfil orders or services. This may include payment providers, hosting and database providers, email services, delivery companies and other operational suppliers.

RAF By Design does not sell personal information to third parties.

We keep account details and order history while an account is open so customers can sign in, view purchases and access eligible digital downloads. Order records can include an email address, delivery address, items purchased, amounts, payment and fulfilment status, and tracking details.

If you ask us to close an account, we review the information linked to it and remove what is no longer needed. Closing an account ends access to its order history and account-linked downloads. We will explain what information we need to retain and why.

We keep the minimum transaction and accounting records needed for tax and company obligations for six years from the end of the company financial year they relate to, or longer where the law or an ongoing dispute requires it.

You may have rights to request access to your personal information, correct inaccurate information, request deletion in certain circumstances, restrict or object to some processing, and withdraw consent where processing is based on consent.

To ask about your information or request account closure, email officialrafbydesign@gmail.com. We will verify and review your request. You can object to use of your information for direct marketing at any time.

You can also complain to the UK Information Commissioner's Office (ICO) about how your personal information is handled: https://ico.org.uk/make-a-complaint/.

Essential cookies may be used where necessary for the website to function, such as account, basket, checkout, security or session features.

Non-essential cookies or similar technologies used for analytics, advertising or other optional purposes will be controlled through the website cookie settings where required. Users can accept, reject or manage non-essential cookies.